1 Answers
SeaVoyager
Updated:06/08/2024
Robinson Realty prioritizes customer satisfaction through tailored services in property transactions.
Understanding Customer Needs
- Conducting surveys to gather feedback.
- One-on-one consultations to comprehend expectations.
- Regular check-ins during the transaction process.
Transparent Communication
- Open channels for questions and concerns.
- Provide updates on market trends and property status.
- Establish trust through honesty and clarity.
Personalized Assistance
- Assignment of dedicated agents for individual clients.
- Customized marketing strategies for properties.
- Tailored property recommendations based on client profiles.
Post-Transaction Support
- Follow-up calls to ensure satisfaction.
- Assistance with property management and related services.
- Feedback collection to improve future services.
Performance Metrics
| Metrics | 2021 | 2022 | 2023 |
|---|---|---|---|
| Customer Satisfaction Score | 85% | 87% | 90% |
| Total Transactions Completed | 150 | 180 | 210 |
| Repeat Customers | 35% | 40% | 45% |
Mind Map of Customer Satisfaction Strategies
- Understanding Customer Needs
- Surveys
- Consultations
- Check-ins
- Transparent Communication
- Open channels
- Regular updates
- Trust building
- Personalized Assistance
- Dedicated agents
- Customized marketing
- Tailored recommendations
- Post-Transaction Support
- Follow-up
- Property management
- Feedback collection
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